Founder & MD
I have spent over 8 years working within risk and fraud and 18 years in financial services. My experience includes over 900 intermediary reviews, numerous customer fraud investigations, creating fraud training material & supporting intermediaries.
I understand the frustration companies and individuals face when banks and building societies do not provide their rationale for panel removals and investigations. The FCA continue to add further pressure on lenders to evidence their governance & controls of third parties and reporting how they manage risk to customers and the industry. Due to the risk of endorsing and restrictions set by third party intelligence agreements, lenders are unable to provide information or guidance. If your business receives a request from a lender for an oversight meeting, files or further information, this usually means risks have already been identified.
Our workshops will provide you with the tools & knowledge needed and teach you the techniques to reduce the risks to your business and your customers whilst improving your fraud prevention regime.
Mortgage Support Services delivers in-depth face to face workshops and training programmmes based on actual experience and real life investigations in a comfortable environment. This unique insight and content includes genuine fraud documentation, enhanced processes and procedures, a guide to detecting fraudulent documents, risk prevention, data analysis and much more.
I would like to thank all directly authorised firms, principles, networks, mortgage clubs, lenders and fraud investigators for their contribution.